Status:           Full Time / Hybrid – 3 to 4 days on-site, Assurety HQ, Sterling, VA

Experience:   0-3 Years

Benefits:       Competitive Pay, Generous PTO and Holiday Schedule, Comprehensive Health Plan,                                401(k), and Collaborative Team Atmosphere

Salary Range: $60K – 65K

Summary: Assurety is an industry leader in the postal and parcel ecosystem, with 21+ years of experience serving government and commercial sectors, including postal/parcel, marketing, finance, retail, and higher education. We leverage data and technology to solve complex problems, fostering a culture of collaboration, innovation, and ownership. Our solutions help clients save lives, cut costs, boost revenue, strengthen the U.S. economy, and enhance customer experiences.

This role is ideal for someone who wants hands-on experience across modern SaaS platforms, endpoint management, cybersecurity operations, and operational IT support within a growing consulting environment.

The position will work closely with internal IT, cybersecurity, and operational stakeholders to support user operations, endpoint administration, SaaS platforms, and operational support processes.

Key Responsibilities

• Provide Tier 1 end-user support across Windows and mobile devices.
• Support onboarding/offboarding activities, including device setup, user provisioning, and account access updates.
• Assist with Microsoft 365 administration and SaaS platform support activities.
• Support endpoint provisioning and enrollment activities using Microsoft Intune and Autopilot.
• Troubleshoot hardware, software, access, and connectivity issues and escalate more advanced issues when appropriate.
• Maintain IT inventory records and assist with asset lifecycle activities.
• Assist with endpoint compliance monitoring, patching activities, and operational security processes.
• Create and maintain technical documentation, onboarding guides, and knowledge base articles.
• Support operational audit/compliance activities through documentation and evidence collection as needed.
• Continuously learn and contribute to process improvements, operational maturity, and support efficiency initiatives.

 Qualifications

Required

• 0-3 years of experience in IT support, help desk, desktop support, or related technical roles.
• Foundational knowledge of Windows operating systems and Microsoft 365.
• Familiarity with endpoint management concepts such as device enrollment, patching, or endpoint compliance.
• Strong troubleshooting, communication, and customer support skills.
• Strong organizational skills and attention to detail.
• Willingness to learn new technologies and operational processes in a fast-paced environment.

 Preferred

• Exposure to Microsoft Intune, Autopilot, Entra ID, or other endpoint management and SaaS administration platforms.
• Familiarity with endpoint security concepts such as device compliance, endpoint protection tooling, vulnerability remediation, or operational security processes.
• Exposure to operational IT environments aligned to ISO 27001, SOC 2, or similar security/compliance frameworks.
• Self-motivated with a strong interest in systems administration, cybersecurity operations, process improvement, and operational maturity initiatives.
• Associate’s or Bachelor’s degree in IT, Computer Science, Cybersecurity, or related field preferred – or equivalent practical experience, technical certifications, or hands-on IT support experience.

Why you should join our team:

Collaborative & Inclusive Culture: Our colleagues work in small, self-organized and cross-functional teams that determine the best tactics to support the vision and strategy set by leadership. We encourage and welcome all ideas, taking an agile approach to creating an amazing product

Design Thinking for Innovation: With focus on our colleague’s growth within Assurety we have developed a Learning Management System (LMS) that trains all colleagues on Design Thinking for Innovation, Security, BI & Analytics, and the business they are about to support. More trainings are added every year.

Recognition & Awards: Our Colleagues are recognized for their innovative problem solving, goodwill, candor with respect and excellence. We also give out spot bonuses besides the yearly performance bonus.

Workplace: While our headquarters is in Sterling, Virginia, and our largest client in Washington DC (on-site), our team lives across the globe. We partner with our team to help them achieve personal and professional alignment, helping our colleagues to define their own blend of work-life balance.

Office Perks: Colleagues that work out of one of our main offices enjoy beverages, snacks, lunches, and happy hour benefits.

Vacation & Holiday Schedule: We believe this is a partnership and we trust our colleagues to build their own time-off schedule and encourage our teams to take time for their well-being while minimizing impacts to Client’s deliverables.

Growth Opportunity: Through hands-on learning and development, the opportunities are endless.

Focus on Well-Being: We pride ourselves on offering numerous benefit options to best fit the needs of our colleagues and their families, including domestic partners. Benefits include medical (PPO & HDHP-HSA), dental, vision, flexible spending account, commuter benefit, discount programs, life & disability insurance, and accident insurance. We also offer a 401k program with company match and paid parental leave.

Live your Passion: Assurety encourages and promotes monetary and personnel involvement in the causes around the globe. We believe in our Value of Goodwill, and work to find new ways to give back to our communities and make a positive impact. We focus on initiatives in the following areas – technology, charity, volunteerism and honorary contributions.