Stakeholder management is important to the success of any data-intensive program, whether you purchase off-the-shelf software or develop a custom solution.
Assurety has extensive experience with managing communications and on-boarding customers for governmental, non-profit and corporate clients for more than 20 years.
Our approach to effective planning, execution and control of communications activities between the development team and our clients keeps everyone on the same page, and keeps the project moving forward in a positive direction.
Assurety puts stakeholder engagement and expectation management at the forefront of each of our projects. We engage with all stakeholders throughout the process to achieve buy-in from all parties and negotiate necessary changes to the software as the need arises. Our upfront planning includes regular performance reporting and an information distribution scheme, so information flows to the right stakeholders in a timely manner.
Our engineers and developers proactively identify investigate and resolve challenges and return with workable solutions that we share with stakeholders to achieve buy-in at each stage during the process.
Assurety’s on-boarding services include product training, documentation, technical support and relationship building activities that are essential to a successful roll-out. These resources are created with the same care and attention to detail as our software itself, and represent the gold standard in onboarding materials.
Our technical team develops and publishes detailed user and technical guides and leads functional and technical training programs to ensure every stakeholder gets the most out of the newly developed or updated software. Additionally, we maintain a knowledge base, a series of tutorials and FAQs to help support those who use and troubleshoot the system.
And when new or unforeseen issues arise, we offer expert technical assistance through various channels to address customer inquiries, issues or bugs. We work diligently to provide thorough workarounds as we make updates to remedy the issues through a software update.