CASE STUDIES

We Serve the Companies
That Serve the World

For more than two decades, Assurety Consulting has helped government entities, non-profits and corporations unlock their full potential by harnessing the power of data and analytics.

How we have helped our customers.

Case Studies
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Credit Card Fraud – Risk-Based Identification Program Development

Problem Statement: Bank wanted to develop a risk-based fraud detection technology platform that could predict and identify fraudulent credit card transactions.

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Geospatial Route Optimization

Problem Statement: Route sequencing had not been reviewed in over a decade using the latest technologies and a pilot showed significant savings

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First Failed Attempt Delivery Cost Avoidance

Problem Statement: USPS loses at least $3 for every first failed delivery attempt and there are millions of failed attempts per year causing the USPS several hundred million dollars per year…

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Digital Supply Chain – Strategy to Implementation

Problem Statement: A futuristic digital supply chain needed to be developed for the US ecosystem to enable efficiencies, cut costs, provide end to end traceability, and development of digital products and services for consumers.

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Last-Mile Dynamic Routing – Parcel Cost Avoidance

Problem Statement: Only silo-ed dynamic routing existed for one data source for parcels, whereas parcels were manifested and data was also sent to the USPS through Mail.

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Digital Transformation of Commercial Channel

Problem Statement: Paper driven postage, verification acceptance, entry, induction processes. Lack of visibility about customers, products, and service usage and very high cost of manual processes and manual workflows.

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Business Transformation through Platform Initiatives

Problem Statement: Congress passed a law requiring independent reporting of Service Performance measurement and digital incentives from the USPS to the Commercial mailing industry.

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Universal Pricing Engine (UPE) – Content Driven Rules Engine

Problem Statement: High Cost for USPS in tens of millions of dollars per year, and same for the industry to communicate and implement complex rules for over 45 products; including implementation of new prices, new products, and new services twice a year.

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Capital Investment Decision Support

Problem Statement: SG360° was a $300 Million Dollar successful commercial mailing operation focused primarily on Marketing Mail and First-Class letters and has been using other large and small logistics organizations to transport its first mile and last mile mail to the USPS for final delivery.

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Operational Optimization to Cut Labor Costs & Improve Service

Problem Statement: Manual data entry by fed Ex, UPS, Logistics companies to request appointments at the USPS 250+ Facilities was high costs. Manual dock and resource management at USPS and no electronic induction Tracking was a major internal service performance tracking issue at USPS.

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Logistics Load Pool Management & Workflow Automation

Problem Statement: Extensive labor costs, lack of visibility into induction and lack of early late reporting to clients were big issues as well as direct linkage from TMS and pool management and automation of induction appointments was needed. Identification of cost-effective point of induction based on tariff, LTL, per mile cost etc.

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eCommerce Revenue Assurance Platform

Problem Statement: Short-Paid revenues above $225 Million per year caused by b2b platforms such as Stamps.com, Indicia, and many others where small businesses, commercial shipping organizations, and consumers deliberately or mistakenly are not paying full postage of parcels and it is humanly impossible to verify every parcel as the volume of the parcel grows.

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Logistics Accounting and Financial System Re-Engineering

Problem Statement: Legacy Accounting System with too many incomplete workflows, manual processes were unable to meet the business needs and extensive labor costs, as well as reporting issues for A/R and A/P, were a risk to the business.

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e-Commerce Fulfilment Hub Strategy – Technology & Operations Roadmap

Problem Statement: As parcel volumes and international mail is growing, the Post needed an audit and expert advice and consulting services that can help it become the western Africa’s hub for eCommerce by redesigning its sortation facilities, its sortation and workflow operations and updating necessary technologies to help bring more automation and efficiencies to the Post.

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Service Delivery Measurement Platform

Problem Statement: Lack of reporting caused by lack of integration between SAP and USPS b2B interfaces causing time sensitive mail delivery notifications for early or late delivery to be provided after the fact. Vertis’s million dollars clients like a big insurance company and a large US bank were wanting proactive reporting by Vertis on early late reports.

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SSK – Self-Service Kiosk for Mail and Parcel Self Service

Problem Statement: No Self-Service Terminals available for both retail and commercial clients to help with traffic and volume management at retail Post Offices and at Business Mail Entry Delivery Units.

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Performance Analytics Engine for Parcel Shipping products

Problem Statement: Too many un-sustainable products and services with a high cost of maintenance and negative and confusing customer experience.

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Hybrid-Digital Marketing Platform

Problem Statement: USPS did not have digital access to its households and was losing business to the internet revolution and emails and needed to develop digital strategies to create new services and products driven by digital solutions.

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Intelligent and Virtual Digital Addressing – Forever Addresses

Problem Statement: By law, USPS cannot keep any PII and cannot share any details of addresses with anyone, however, there is a need to generate new revenues through new digital products and Intelligent Addresses are needed so USPS can comply with PII and GDPR type of rules and regulations and create new digital marketing products and services without sharing any details on an address with anyone.

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AIMS plus™ – Software-based Post Presort ERP, Tracking, & Analytics Platform

Problem Statement: No centralized web-based web services platform available for large commercial mailers, shippers, and consolidators to manage their production mail streams. This includes merge and splits mail streams, consolidate, palletize, barcode management, payment and billing, downstream transportation and entry planning, automation of b2B business transactions, and tracking of mail with partners (TL, LTL, Line Haul, and USPS)

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Opioid and Contraband Detection and Enforcement

Problem Statement: Thousands of people die each year due to opioid overdoses in Canada from China and via violence driven by illegal arms shipments from the USA

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FAFSA – Free Application for Federal Student Aid System Re-Engineering

Problem Statement: Old system and code was not maintainable and required re-engineering and integration

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Content Management Migration

Problem Statement: Under the Obama Administration Guidelines Department of Education needed to move to open platforms and this challenge included moving all content management applications to Drupal which was new and had many risks associated with security at the time of implementation

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Marketing Campaign Management and Database Development

Problem Statement: USPS Marketing Database and its campaign management had been outsourced to two external companies and USPS wanted to take that responsibility back but was having trouble taking over the project due to many technical and documentation related challenges

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Business Proces Re-Engineering

Problem Statement: Completely paper-driven processes had a huge cost and lack of electronic data didn’t provide efficiency, transparency, and automation opportunities and USPS needed to transform the commercial channel

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Risk-Based Fraud Detection Program Development

Problem Statement: There was a $1.6Billion fraud predicted in the Commercial channel for mail and parcels and there was no data-driven risk-based program at OIG and OIG needed SMES and Data experts to develop such a program

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Digital Transformation of the Commercial B2B Portfolio

Problem Statement: USPS Commercial business channel management, needed extensive digital transformation to be able to measure the performance of the organization and its KPI to cut costs, improve service delivery, improve customer experience and develop new products.

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Digital Transformation of Commercial Channel

Problem Statement: Paper driven postage, verification acceptance, entry, induction processes. Lack of visibility about customers, products, and service usage and very high cost of manual processes and manual workflows.

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Parcel Products Development Decision Support

Problem Statement: Too many un-sustainable products and services with a high cost of maintenance and negative and confusing customer experience.

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Service Improvement Strategy Roadmap for eCommerce

Problem Statement: As parcel volumes and international mail is growing, the Post needed an audit and expert advice and consulting services that can help it become western Africa’s hub for eCommerce.

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Parcel Risk-Based Revenue Assurance

Problem Statement: Large shippers who use USPS for the last mile for parcel and Shipping products have consistently paid less or paid late with verification failures and there are millions of dollars involved in revenue assurance leakage of parcels every year.

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Transportation Process Automation

Problem Statement: Extensive labor costs, lack of visibility into induction, and lack of early-late reporting to clients were big issues for RR Donnelly. The lack of integration between the TMS, pool management, and induction appointments created additional operational inefficiencies.

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First Mile to Last Mile Product Tracking

Problem Statement: Lack of integration between SAP and USPS B2B interfaces caused time-sensitive mail delivery notifications for early or late delivery to be provided after the fact. Vertis’s million-dollar clients like a big insurance company and a large US bank required proactive notification by Vertis on early late deliveries.

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ERP System Development Accounting-Billing

Problem Statement: Legacy Accounting System had too many incomplete workflows, manual processes, and reporting issues for both A/R and A/P driving extensive labor costs and creating a risk to the business.

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Automation of Appointment Scheduling Process

Problem Statement: Many of Assurety’s clients wanted to optimize their multi-stop transportation management because it was requiring an extensive number of people and hours to manage the process manually.

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Informed Visibility – Last-Mile Product Visibility

Problem Statement: Congress passed a law requiring the USPS to develop an independent service quality measurement system and share its reports with the commercial mailing and shipping industry

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CSDB – Marketing Advertisement Campaign Management

Problem Statement: Only a single Marketing database existed that used data from a single Sales system. Not enough information, insights on customers, and marketing campaign management.

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Inbox, now called Informed Delivery Hybrid-Digital Marketing Platform

Problem Statement: USPS needed a digital strategy to maintain relevance and develop new sources of revenue in the digital economy.

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Failed First Attempt – AI/Data Analytics

Problem Statement: USPS loses at least $3 for every first failed delivery attempt and there are millions of failed attempts per year causing the USPS several hundred million dollars per year in failed first attempt costs.

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RFID based Inventory management for a Sports Retail Chain

Problem Statement: Manual inventory management was costly, and fraud was hard to catch. A sports retail organization wanted to track inventory through RFID technologies and automate. Improved processing times for sortation & handling.

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Financial Decision Support across Verticals

Problem Statement: All modules of the ERP that the Emory University School of Medicine used were siloed creating a lack of transparency and reporting for the organization.

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Admissions Module Re-Engineering

Problem Statement: The Student module of the Schools ERP required modifications and the original vendor wasn’t responsive putting admissions efforts of the school in jeopardy.

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Logistics – ERP, Finance, Accounting/Billing System

Problem Statement: Legacy Accounting System had too many incomplete workflows, manual processes, and reporting issues for both A/R and A/P driving extensive labor costs and creating a risk to the business.

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Banking System – Re-Engineering of a B2B Banking and Mortgage system

Problem Statement: Legacy banking system with over 83 software versions for each of the largest customers of MBS, made the management of the software impossible and expensive and kept the very old Microsoft VB ad Access technology outdated for the new world.

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Credit Card Platform Integration – eCommerce Implementation

Problem Statement: Bank wanted to develop a risk-based fraud detection technology platform that could predict and identify fraudulent credit card transactions.

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Load-Leveling Reverse Logistics For Significant Operational Savings

Problem Statement: iRhythm Technologies relies on reverse logistics for ZIO, their single-use ambulatory cardiac monitoring system. Slower than expected transit times became an issue, as doctors and patients eagerly awaited test results. The company expected to add at least one new intake facility to improve transit times.

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Secure & Anonymous Addresses

Problem Statement: It costs USPS $5 billion a year to manage address changes. USPS needed to cut the cost of updating address data while maintaining compliance with PII regulations. This system would also be used to ensure PII compliance with new products and services.

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Intelligent Mail Barcode

Problem Statement: During the George W. Bush administration, Congress passed a law requiring USPS to gather data and track average delivery times, and to create incentives for the mailing industry to either invest more work-share or pay additional fees to maintain USPS cash flow…

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Technology Roadmap to utilize Delivery data to develop a Digital Marketing Platform

Problem Statement: Canada Post Corporation (CPC) sought a digital strategy for a new Mail Visibility and digital marketing platform. The new program would need to help CPC’s commercial customers reach their customers in new ways with targeted marketing and allow for future digital product offerings. The system needed to capture and communicate scanning data in real time and integrate the new digital marketing platform with existing structures. Due to the critical nature of mail delivery, there could be no interruption in service to CPC customers during the rollout of the program, so interdependencies and risks needed to be managed upfront.

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Secure & Anonymous Addresses

Problem Statement: It costs USPS $5 billion a year to manage address changes. USPS needed to cut the cost of updating address data while maintaining compliance with PII regulations. This system would also be used to ensure PII compliance with new products and services.

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Secure & Anonymous Addresses

Problem Statement: It costs USPS $5 billion a year to manage address changes. USPS needed to cut the cost of updating address data while maintaining compliance with PII regulations. This system would also be used to ensure PII compliance with new products and services.

All
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ASSURETY CONSULTING & SOLUTIONSHeadquarters
22570 Markey Court Suite 200,
Sterling, VA 20166
OUR LOCATIONWhere to find us?
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Toronto
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© 2003 – 2022 Assurety Consulting™, Inc. All rights reserved.

© 2003 – 2022 Assurety Consulting™, Inc. All rights reserved.

ASSURETY CONSULTING & SOLUTIONSHeadquarters
22570 Markey Court Suite 200,
Sterling, VA 20166
OUR LOCATIONSWhere to find us?
Locations
Washington DC
Toronto
Casablanca
Dubai
Kuala Lumpur
Karachi
GET IN TOUCHAssurety Consulting & Solutions Social links
Find us on these social network sites
ASSURETY CONSULTING & SOLUTIONSHeadquarters
22570 Markey Court Suite 200,
Sterling, VA 20166
OUR LOCATIONSWhere to find us?
Locations
Washington DC
Toronto
Dubai
Kuala Lumpur
Casablanca
Karachi
GET IN TOUCHAssurety Consulting & Solutions Social links
Find us on these social network sites

Mail Entry and Payment Technology

Pritha Mehra (Vice President)

As a USPS contractor, Assurety defined B2B solutions for the mailing and shipping supply chain, and for the following USPS system functionalities: • Definition and development of solutions for Full-Service Intelligent Mail including: Full-Service ACS, Mail Tracking, Informed Visibility data reporting and communications, Rules for mail preparations, classification and verifications, MID/GRID creation, management and communication functionality, Qualification reports, Postage Statements, FAST appointment scheduling Content Management and B2B transactional functionality MicroStrategy OLAP reports design, Surface Visibility functionality; and The SASP (Seamless Acceptance) system.