Hybrid: 3-4 days at Client Site

Salary range: $50K – 60K

Report To: The Project Manager

Professional Services

Benefit: Non-Exempt without Benefits

At Assurety, all employees share one job description: to keep our customers satisfied, help grow the company, and join a team where your voice matters and your skills are valued.

Assurety Consulting, a leader in the postal and parcel ecosystem, is seeking an Administrative Assistant – Documentation & Communication Specialist to support our growing team. This role is ideal for candidates with a background in English, communications, or social sciences who have a strong command of language and the ability to transform complex information into clear, engaging, and customer-friendly content.

The successful candidate will ensure that all business and technical documents are accurate, well-structured, and easy to understand for both internal teams and external users of software and web-based solutions.

Key Responsibilities

• Maintain and update a variety of organizational documents, including business requirements, customer guides, process manuals, and internal communications, ensuring all materials are clear, accurate, and up to date.
• Use advanced digital tools to improve grammar, structure, clarity, and overall readability of content, ensuring a consistent voice and tone.
• Apply expert-level skills in guiding content generation systems to produce high-quality, contextually relevant, and well-structured outputs.
• Collaborate with subject matter experts to gather, clarify, and validate information, asking precise, targeted questions that result in complete and accurate content.
• Analyze existing documentation to identify outdated, inconsistent, or unclear information, and proactively propose improvements.
• Adapt technical or business jargon into plain language that resonates with non-technical audiences, including customers and end-users.
• Maintain version control and ensure proper documentation standards across all artifacts.
• Assist in creating and maintaining templates, style guidelines, and content frameworks to improve efficiency and consistency.

Qualifications

Required:

• US Citizenship or Green Card.
• The position requires Public Trust – Sensitive Level security clearance.
• Bachelor’s degree in English, Communications, Social Sciences, or related field.
• Exceptional written and verbal communication skills with a strong command of grammar, vocabulary, and style.
• Demonstrated ability to work with content enhancement platforms for drafting, editing, and improving documents.
• Proven skill in crafting highly effective prompts and instructions that result in accurate, contextually relevant outputs.
• Strong analytical skills with the ability to identify gaps, inconsistencies, or ambiguities in documents and requirements.
• Experience collaborating with teams to capture and translate complex concepts into accessible formats.
• Strong organizational skills and ability to manage multiple documentation projects simultaneously.

Preferred:

• Familiarity with digital collaboration and content management platforms.
• Experience working in consulting or professional services.

What Success Looks Like in This Role:

• You become the trusted resource for producing clear, accurate, and well-structured documentation.
• You proactively identify opportunities to improve clarity, consistency, and impact across communications.
• You deliver polished, customer-friendly content that bridges the gap between technical complexity and user understanding.
• You help establish and maintain content standards, ensuring quality and consistency across all deliverables.