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Improving the customer experience in delivery and reverse logistics

September 20, 2021by Team Assurety

Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, joins Ian Kerr from Postal Hub to talk about using data to improve the customer experience in delivery and reverse logistics:

Listen to the podcast by clicking on the play button on the audio player below.

  • Case study of how data improved the customer experience for a medical devices company’s reverse logistics services
  • Matching delivery data to customer communications
  • Using the data to find optimum delivery times (e.g. 5-day delivery or 3-day delivery)
  • Measurable results from improving the customer experience in reverse logistics
  • Informed Delivery and enhancing the customer experience in letters
  • Converting clicks to leads and sales
  • How mail items represent a brand
  • Informed Greetings
  • How performance measurement tool Informed Visibility can improve the customer experience
  • Using tracking data for digital marketing
  • Analytics-based tracking platform
  • Harnessing social media data (Instagram, Facebook, etc) to evaluate customer experience at post offices
  • Using analytics to assess social media data, rather than using a manual process
  • Improving post office processes via data mining

by Team Assurety

Assurety Consulting & Solutions Inc.

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ASSURETY CONSULTING & SOLUTIONSHeadquarters
22570 Markey Court Suite 200,
Sterling, VA 20166
OUR LOCATIONSWhere to find us?
Locations
Washington DC
Toronto
Dubai
Kuala Lumpur
Casablanca
Karachi
GET IN TOUCHAssurety Consulting & Solutions Social links
Find us on these social network sites

© 2003 – 2020 Assurety Consulting™, Inc. All rights reserved.

© 2003 – 2020 Assurety Consulting™, Inc. All rights reserved.