SERVICESConsulting Services

Assurety’s peerless reputation and unmatched talent has earned the respect of some of the top companies and government agencies in the world. We can help guide your organization through challenges and help plan for your future.

Customer Experience/Service Optimization

Every entity has its detractors. Someone with a bone to pick about their customer experience, or a negative impression of a product or service rendered. With the connectivity of social media, it’s easier than ever to spread toxic information about a brand.

But it’s how brands react to that data — both positive and negative — that’s critical in today’s marketplace.

Assurety helps businesses and customer-facing governmental agencies gain insight into the customer experience using internal data and external sources like Cloudera and information gleaned from social media and other platforms. We use that information to improve processes, training, and products with the goal of growing the bottom line and improving the customer experience. We can also assist organizations in targeted marketing efforts to reach those individuals with enhanced Customer Relationship Management (CRM).

Assurety harnesses the power of big data to determine what works and what doesn’t in business and government and offer data-backed suggestions on what improvements can have the biggest positive impact on the bottom line.

Our methods look at the customer experience as a whole, including backend issues like product innovation and rollout, manufacturing and product management, as well as customer-facing issues like marketing efforts, customer service and customer feedback to paint a detailed picture of how the market reacts to your offerings.

We also look at internal processes, staffing and other considerations and apply data science techniques to determine where service efforts can be improved or redirected to optimize the services provided to your customers.

Those insights lead to happier customers and new profitable products focused on the consumer’s specific needs.

Additionally, Assurety can apply advanced analytics to assist with customer profiling, and even predict events at an address or in a ZIP Code region to increase the number of opportunities for converting new customers within a desired segment of the market.

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Figure 1: Assurety advisors provide thought leadership backed by more than 20 years of experience with the postal ecosystem, governmental agencies and large corporations. Our holistic approach to mining and reporting customer experience data yields extraordinarily detailed results.

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Featured Case Study
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Parcel Products Development Decision Support

Problem Statement: USPS constantly updates their parcel product offerings, but did not have a way to clearly identify which products and services were the most profitable, and what new products would be well-received by customers. The old system caused negative and confusing customer experiences and was also expensive to maintain.

How we have helped our customers

Case Studies
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Last-Mile Dynamic Routing – Parcel Cost Avoidance

Problem Statement: For decades, rural mail routes were static. The routes included a stop at each address, whether or not any parcels or mail were to be delivered that day. Carriers frequently drove long out-and-back trips to reach an address that had nothing to deliver. This was a significant strain on fuel and labor costs for USPS, which sought a solution to create more efficient rural routes that could change daily, based on need. Additionally, siloed data within the USPS system kept mail and parcel manifests separate, creating another layer of complication.

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SSK – Self-Service Kiosk for Mail and Parcel Self Service

Problem Statement: Ever-increasing volume at USPS locations led to long lines and costly staffing decisions for the postal service. USPS needed to add a self-service option for both commercial customers at its Business Mail Entry Delivery Units and retail customers at regular Post Offices.

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Load-Leveling Reverse Logistics For Significant Operational Savings

Problem Statement: iRhythm Technologies relies on reverse logistics for ZIO, their single-use ambulatory cardiac monitoring system. Slower than expected transit times became an issue, as doctors and patients eagerly awaited test results. The company expected to add at least one new intake facility to improve transit times.

Customer Testimonials

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“ Their ability to develop data mining strategies has helped USPS in multiple areas with decision support and new insights into the operations ”

Roy Gordon – Manager Marketing Portfolio

“Since 2003, Assurety Consulting Inc. has been providing technical direction, strategy and leadership for the B2B Mail.dat and Mail.xml data specifications which are used by the US Postal Service and industry partners. Add something about innovation!”

Roy Gordon – Manager Marketing Portfolio

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“ Assurety has the rare combination of a proven record, a good ear to customer needs and a keen eye to the future. I trust its ability to develop great products and service. ”

Todd Black – Director

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“Assurety showed sensitivity to the in-house MBS development team, who had invested their careers into our progress to-date. It’s a delicate matter to merge the old and the new, yet it was essential to the success! ”

Christine Kirby – President

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ASSURETY CONSULTING & SOLUTIONSHeadquarters
100 Carpenter Drive, Suite 206,
Sterling, VA 20164
OUR LOCATIONWhere to find us?
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Mail Entry and Payment Technology

Pritha Mehra (Vice President)

As a USPS contractor, Assurety defined B2B solutions for the mailing and shipping supply chain, and for the following USPS system functionalities: • Definition and development of solutions for Full-Service Intelligent Mail including: Full-Service ACS, Mail Tracking, Informed Visibility data reporting and communications, Rules for mail preparations, classification and verifications, MID/GRID creation, management and communication functionality, Qualification reports, Postage Statements, FAST appointment scheduling Content Management and B2B transactional functionality MicroStrategy OLAP reports design, Surface Visibility functionality; and The SASP (Seamless Acceptance) system.