All employees of Assurety share one job description which is to keep its customers and help grow the company. 

Assurety Consulting & Solutions, Inc. is looking for a senior mailing industry analyst to help with problem solving, planning, execution and communications planning and customer management activities for a large program. You will be part of a technical team responsible for technical analysis, requirements management, client and customer management and communications and helping with planning testing activities. 

The resource must also be able to lead and direct planning activities, write requirements for future releases and help with updating the guides and PowerPoints used for communicating the programs status and progress. Must possess excellent customer service and customer management skills. 

Must have client facing, client management, account management, risk management, integration management experience. 

The key role is to help develop, expand, implement the programs focused on parcel and mailing products, successful implementation of the systems and applications,  and providing oversite on IT resources to make sure all the high level and detail level requirements are implemented successfully.

Minimum Requirements:

• Must have excellent communication and presentation skills and experience
• Must have excellent soft skills and consulting skills in managing the client and their customers’ needs
• Must have technology and technology management experience to help develop new digital products, services, and solutions and provide guidance on managing them.
• Must have communications planning and management experience and be able to present solutions to the industry.
• Must have excellent project management and risk management skills and experience.
• Must have Technical Writing skills
• Must have customer service, communications management experience in managing customer expectations.
• Must have minimum fourteen years of professional experience analyzing data needs, business needs, performing business process engineering, proposing business solutions and documenting requirements and project management.
• Must have a bachelor’s degree in Computer Science or Information systems or science related field or related experience, Master’s degree in related field is a plus
• Must be a U.S. citizen and/or authorized to work in the United States on a full-time basis for any employer
• Must be able to get cleared with public trust US government clearance
• Must have at least 15 years of experience.

Responsibilities:

• Manages projects, tasks and documents status and reports the status to the manager and client.
• Must be able to lead and direct the activities of technical, functional analysis, and data design activities of a project.
• Must be able to plan, execute and manage project, requirements, QA, and R&D activities.
• Must be able to work with customer management and provide technical and functional guidance to customers regarding their software readiness to participate in client’s programs and help solve technical and business problems.
• Must be able to think about products, services, functionality in terms of data.
• Must be able to understand data modeling from past experience.
• Elicits B2B data and functional requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
• Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and delivers the following artifacts as needed: (Technical Requirements /Functional requirements (Software Requirements Document), Process Flow, work flow and data flow documents, Use Cases, GUI, (Screen and Interface designs), training guides and materials, user guides, technical guides, Data specific modeling design
• Utilizes his/her experience in using enterprise-wide requirements definition and management systems and methodologies
• Successfully engages in multiple initiatives simultaneously
• Works independently with users to define concepts and under direction of project managers
• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
• Develops requirements specifications according to standard templates, using natural language
• Collaborates with developers and as a subject matter expert help lead and direct the technical team members to establish the technical vision and analyze tradeoffs between usability and performance needs
• Be the liaison between the business units, technology teams and support teams.
• Will be tasked to help with the QA process and training material development

Deliverables

• Project plans, Technical solutioning documents, Communications and Risk management plans
• Presentations and FAQs and other customer-oriented documentation to explain the IA program to both internal and external stakeholders
• Plans for testing of products and service
• Compilation of Process flows and Technical documentation
• Management of tasks
• Management of users
• Webinars for user trainings
• Production verification of issues reported by users
• Support with weekly reporting to client