We Are:
Assurety is a leader and innovator in multiple governmental and non-governmental sectors, including postal/parcel, logistics, marketing, border security, fraud, financial and higher education. We harness the power of our 16+ years of experience and the expertise of our professional staff to leverage technology and data to solve the toughest problems facing our clients.

We provide service excellence and world-class care to our clients. We encourage employees at all levels to participate in problem-solving discussions, and encourage design thinking for innovation in each interaction and deliverable.

We nurture an environment of learning and creativity Our employees enjoy many opportunities to grow, helping both the individual as well as the entire team. We have developed a culture that promotes participation and ownership in the process of creating effective solutions to complex problems.

As a result, our organization delivers some of the most innovative advanced business and technical solutions in the industry. Our employees help our clients save lives, cut costs, improve revenue, directly impact the US economy and improve their customers’ experience.

You Are:
A dedicated team leader who enjoys overseeing a program/project from planning to deliverables. A coach and mentor who will encourage constant improvement from their team. A technical program manager and account manager with a track record of successfully developing strong relationships and successfully managing complex, cross-discipline projects. Someone who successfully implements how can we succeed strategy for their employer and clients.

The Work:
Define project scope, including: account management, project management, process implementations, people management, business development, schedules, requirements, test plans and execution, communication, team and customer onboarding, and integration management.
Provide customer input in both technical and business terms.
Lead solutioning activities in conjunction with Assurety’s team to help clients address current and future problems.

Creation and direction of end-to-end project plan to include activities, dependencies, timing and ownership.

Drive unified internal messaging and deliver quality feedback to the teams responsible for deliverables that may include requirements documents, QA plans and processes, and user group communication materials.

Provide actionable detail on future obligations to the requirements management team, design team, guides and communications team, QA team, customer onboarding team.
Present program status and issues to customer and company management both as needed and in scheduled status meetings.

Internal and external coaching on SDLC, business processes, templates and systems.
Work with project managers, project leads and customers to refine planning and communication of deliverables.

Qualifications:

• Basic Qualifications
• Past experience in managing matrix-based and functional teams
• 4+ years program management experience
• 15+ years IT experience
• BS (or higher) in Computer Science, Information Systems or related field.
• Preferred Qualifications
• MS (or higher) in Computer Science, Information Systems or related field.
• Past experience in any of the following areas: e-commerce, parcel, mail, postal or logistics or supply chain.

Skills required:

• Proven ability to drive large-scale, complex projects through leadership and collaboration.
• Excellent written and oral communication
• Excellent judgement, decision-making skills and the ability to work under continual deadline pressure
• Excellent presentation skills and experience presenting to senior management
• Knowledge of Internet technologies and web applications including Web 2.0 and XML
• Familiarity with testing tools and government accessibility requirements is a plus
  Prior experience eliciting requirements for web-based database and B2B systems.
• Good understanding of business process engineering
• Good technical writing skills