Reduce staffing costs. Manage security concerns. React quicker to change.
There are any number of reasons an organization seeks to move away from physical and manual processes. But whatever the reason, your organization needs a trusted partner to ensure the transition is a success.
Key aspects of Assurety’s digital transformation strategy revolve around four areas: purpose, people, process and technology. Using design thinking and prioritization, we identify key gaps and problem areas that need to be addressed and start the process of transformation using technology and adaptable solutions to complex human problems.
Assurety’s experts understand business and government as well as data governance and operational excellence. We provide our clients with an actionable and thorough roadmap that puts customer experience first, driven by data strategy. We start fresh with a comprehensive, fully digital approach rather than simply mimicking physical processes with the assistance of computer software and hardware technologies.
Our approach is based on empathy — what are the stresses and problems encountered by stakeholders and customers in the current system, and how can we improve outcomes for both internal and external users as well as improve decision making driven by data around marketing, operations, finance and more.
The end result is an efficient, comprehensive, enterprise-wide plan that increases the ability to develop, measure and improve all key KPIs and minimize mistakes that can impact the bottom line.
If your organization is concerned about high labor costs, inefficient processes, poor customer experience related to manual processes, or the inability to use data for faster decision support, Assurety can help. Let us bring your systems up to date, and automate and digitalize your business and create a single enterprise view of your customers, products, services and operations.
Problem Statement: Canada Post Corporation (CPC) sought a digital strategy for a new mail visibility and digital marketing platform. The new program would need to help CPC’s commercial customers reach their customers in new ways with targeted marketing and allow for future digital product offerings. The system needed to capture and communicate scan data in real time and integrate the new digital marketing platform with existing structures. Due to the critical nature of mail delivery, there could be no interruption in service to CPC customers during the rollout of the program, so interdependencies and risks needed to be managed upfront.
Problem Statement: USPS sought a digital transformation solution that would allow the agency to measure organizational performance and specific KPIs. The goals included cutting costs, improving delivery service, improving the customer experience and developing new products.
Problem Statement: The commercial mail channel was plagued with costly manual processes that created many opportunities for human error and provided no real-time data that could be used to hone the system. Paper-driven postage, verification acceptance, entry and induction processes were cumbersome and provided little visibility about the customers, products and services that USPS works with every day.
“Assurety has been a leader in managing and implementing technology and technology’s alignment with business processes; so that the industry can communicate and effectively manage business interactions.”
Debbie Cooper – Postal Operations Manager
“ In a short span of time, Assurety not only assessed the data but also transformed, cleansed and restructured the datasets provided by Canada Post and gathered additional datasets related to Crime, Education, Population and Drug Abuse. ”
Mike Leahy – Commercial and Trade Branch, Canada Border Services Agency
“ I would definitely recommend Assurety to my peers. ”
Prescott Marston – Data Technician
As a USPS contractor, Assurety defined B2B solutions for the mailing and shipping supply chain, and for the following USPS system functionalities: • Definition and development of solutions for Full-Service Intelligent Mail including: Full-Service ACS, Mail Tracking, Informed Visibility data reporting and communications, Rules for mail preparations, classification and verifications, MID/GRID creation, management and communication functionality, Qualification reports, Postage Statements, FAST appointment scheduling Content Management and B2B transactional functionality MicroStrategy OLAP reports design, Surface Visibility functionality; and The SASP (Seamless Acceptance) system.
Pritha Mehra (Vice President)