As mail volumes continue to decline and parcel volumes increase, last-mile performance is on the mind of posts and mailers across the globe. Changing buying habits and expectations driven by digital mobility devices have put small-to-medium posts and parcel express delivery organizations in a reactive mode. Much of this change in attitude is good, except that most posts and parcel express delivery organizations have always been operationally focused and not market focused.
Currently, market place leaders are using posts and commercial delivery organizations for the last mile. Will that continue to be the case when ecommerce becomes the predominant , and volumes are high enough for the Amazon or Ali Babas of the world to fill up their own trucks for delivery and leave Posts and express behind? In our opinion, what will make a difference and keep posts and delivery organizations in business is their focus on continuous and constant last-mile delivery optimization, which is only possible through a sustainable technical strategy and organizational culture change.